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Customer Help

Our happiness team is always here to assist.

This Customer Help page is for customers who have already placed an order with us. It explains what happens after checkout and guides you through common post-purchase questions such as tracking your order, understanding production, shipping updates, payment issues, and how to report a problem if something arrives incorrectly.

This page is meant to help you take the right next step. For official eligibility and rules, the related policy pages remain the source of truth.

Order Tracking & Order Status

You can check your order status at any time using our Order Tracking page.

How to track your order
  • Visit the Order Tracking page.
  • Enter your order number and the email used at checkout.
  • View your current order status and tracking details.
What each status means
  • Order Confirmed: Payment has been successfully processed.
  • In Production: Your item is being printed and prepared.
  • Shipped: Your package has been handed to the carrier.
  • Delivered: The carrier has marked the package as delivered.
When tracking becomes active

Tracking information is usually available within 24–48 hours after your order ships. Early scans may be limited while the carrier processes the package.

If tracking shows no updates

If there are no updates right away, please allow additional time for carrier scans. This is common and usually resolves automatically.

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Production & Processing

All products are made to order. Each item is produced specifically for your order after payment is confirmed.

What happens after payment
  • Your order is queued for production.
  • The design is printed on the selected apparel item.
  • The finished product is prepared for shipment.
Why changes or cancellations are limited

Orders move into production shortly after checkout. Once production has started, changes or cancellations are no longer possible because the item is already being made for you.

If you need help shortly after placing an order, contact support as soon as possible so they can check the current order status.

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Shipping & Delivery Help

We ship within the United States only. Full shipping details are available on our Shipping Policy.

Delivery time overview
  • Order processing: 1–2 business days
  • Shipping transit: 4–7 business days
  • Total estimated delivery: 5–9 business days
If your delivery is delayed

Carrier delays can happen due to weather, volume, or routing issues. If your order is in transit, tracking updates are the best source of current information.

If marked “Delivered” but not received
  • Check around your delivery location.
  • Ask household members or neighbors.
  • Contact the carrier for delivery details.

If the package still cannot be located, reach out to our support team with your order number.

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Payment Issues & Checkout Help

All payments are processed through PayPal. More details are available on our Payment Method page.

If your payment fails

Please try placing the order again or contact PayPal directly to confirm your payment method is authorized.

Paying without a PayPal account

PayPal Guest Checkout allows you to pay using a debit or credit card without creating a PayPal account, when available.

Pending or duplicate charges

Pending charges usually clear automatically. If you believe you were charged twice, PayPal can provide the fastest clarification. You may contact our support team if you still need help.

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Returns, Defects & Refund Process

Returns and refunds are handled according to our Returns & Refund Policy, which defines eligibility, timelines, and next steps.

What is considered a defect

Defects generally include printing errors, damaged items, or receiving a product that does not match your order.

How to report an issue
  • Contact customer support within the allowed reporting window.
  • Include your order number and a clear description.
  • Attach photos showing the issue.
After review

Once your request is reviewed and approved, support will explain the next step, which may involve a replacement or a refund as outlined in the policy.

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Common If–Then Scenarios

If I entered the wrong address

If you notice an address issue shortly after ordering, contact support immediately. If production or shipping has already started, changes may not be possible.

If my package is delayed

Check tracking updates first. Most delays are carrier-related and resolve without action.

If I received the wrong or defective item

Follow the steps in the Returns & Defects section so the issue can be reviewed correctly.

If tracking hasn’t updated

Tracking may take time to refresh, especially soon after shipment. Please allow additional time before reaching out.

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When to Contact Customer Support

Please contact customer support if:

  • You received a defective or incorrect item.
  • Your package cannot be located after delivery confirmation.
  • You have a payment issue PayPal could not resolve.
  • Your order status has not changed for an extended period.
What to include
  • Order number
  • Email used at checkout
  • Brief description of the issue
  • Photos, if applicable

Our support team responds within one business day and will guide you through the appropriate next step.

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